Shipping Information – oddjo.com

At oddjo.com, we are proud to offer FREE shipping on all orders, no matter your location. We want your shopping experience to be smooth, transparent, and worry-free from the moment you place your order until it arrives at your doorstep.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched.
An order is considered dispatched once it has been handed over to our shipping carrier and is officially in transit.

During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Delivery time begins after your order has been dispatched. Transit times vary depending on your location.

Here are the estimated delivery windows by country:

🇺🇸 USA: 7–14 business days

🇨🇦 Canada: 10–20 business days

🇬🇧 United Kingdom: 5–10 business days

🇦🇺 Australia: 7–15 business days

🇳🇿 New Zealand: 7–14 business days

Please note that customs processing, holiday peak periods, and courier delays may extend these timelines. These factors are outside of our control.

Order Changes & Accurate Shipping Details

To ensure smooth delivery, customers are responsible for providing complete and accurate shipping details at checkout.

If our system detects an address issue, our support team will email you within 3 business days to confirm your details. If we do not receive a response, we reserve the right to cancel your order.

If you notice an error in your shipping address:
➡️ Email us at contact.oddjo.com@gmail.com within 24 hours of placing your order.
We will make every effort to update your information, but changes cannot be guaranteed after this timeframe.

Delayed Delivery

At oddjo.com, we work hard to ensure every order ships quickly and arrives on time. However, delays can occasionally occur due to circumstances beyond our control, including:

Courier delays

Severe weather

Transportation disruptions

Customs inspections

Payment verification or address issues

If we encounter a problem with your order that may cause a delay, we will notify you as soon as possible.

Please note:
oddjo.com is not liable for delivery delays caused by external factors, and exact delivery dates cannot be guaranteed.
We will always do our best to keep you updated and assist with any issues that may arise.

Lost or Stolen Packages

Once your package has been handed over to the courier, it is no longer within our direct control.

If your package is lost or stolen:

Contact us at contact.oddjo.com@gmail.com, and we will assist you.

We recommend you also contact the courier directly to file a claim.

We will support you throughout the process and follow up with the courier on your behalf.

Please note:

Lost or stolen packages fall outside of our refund policy.

Depending on the situation, we may offer a replacement.

In cases of theft, you may be required to submit a police report.

Shipping Policy Changes

oddjo.com reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order with us, you acknowledge and accept the terms outlined in the most current version of this policy.

We recommend reviewing this page periodically to stay informed about updates.

If you have any questions or concerns, feel free to contact us at:
📩 contact.oddjo.com@gmail.com